Vijayawada, AP 520002



Frequently Asked Questions (FAQ)


What is Physiotherapy?

Physiotherapy is the treatment and prevention of physical injuries and movement problems. Education and prevention measures help patients gain the highest possible level of independent function.

A physiotherapist is sometimes called a physical therapist. The terms mean the same thing.

Do I need a doctor to refer me to physiotherapy?

Patients do not need a referral to be treated by a physiotherapist. 

What do I wear to physiotherapy?

Dress comfortably. You are welcome to bring your own shorts. We offer shorts and gowns. We ask you to remove your shoes at the entrance so you may bring indoor shoes or slippers.

Why should I see a physiotherapist?

Some of the common problems a physiotherapist helps with are the treatments of:

Injuries such as strains and sprains which require immediate care for swelling, tenderness and pain.

Rehabilitation of muscles after injuries, fractures or surgery

Neurological problems such as stroke, Parkinson's disease, or head injuries.

Jaw problems.

Headaches or any chronic pain symptoms

Post motor vehicle injuries

Post work (WCB) injuries

What do physiotherapy programs include?

Your physiotherapist will take a history, perform a physical examination and develop a treatment plan with you. Your treatment plan may include customized exercises, manual therapy or any of the treatments listed in our treatment section.

What training do physiotherapists have?

Physiotherapists must complete a university program and meet strict professional standards before practicing. A physiotherapist must be registered by the College of physiotherapists

What should I expect on my fist visit?

On your first visit your physiotherapist reviews your injury or condition and plans a treatment program for you. This includes the following:

Questions about your present condition and health history.

Physiotherapy examination to assess your injury or condition. This can sometimes temporarily increase your pain.

Review of your assessment findings with a recommended treatment plan

Your consent to treatment

What kinds of questions are asked?

Various questions about your condition and how it occurred are asked. Your health history helps the physiotherapist understand your current condition. They may ask you for information about:

The nature of the pain, such as location and intensity you are currently experiencing or have had in the past.

Your personal and family history.

Medications you are taking.

Treatments you have had recently or in the past.

The physical requirements of your job, lifestyle or leisure activities that may affect your condition or treatment.


What does the physical exam include?

The physiotherapist does a physical evaluation. Changing or removing clothes may be required to see the problem area.

The physiotherapist may touch the problem area to see if there is any tenderness, swelling, or heat. Using their hands, they may test the problem area to see if weakness exists, if movement is limited, and how much pain there is.

What if I am not satisfied with the service provided?

“If you are happy with our physiotherapy service, we encourage you to tell others. If you are not satisfied, please tell us.”

Successful physiotherapy is based on good communication between you and your physiotherapist. Your physiotherapist may not be aware there is a problem unless you tell them. If after discussing your concerns you are still not satisfied, please ask to speak to the Physiotherapy or Clinic Manager. 

Who benefits from Physiotherapy?

Treatment helps all patients of all ages to relieve pain and improve movement, allowing the body to function in a pain free and efficient manner. We aim to restore normal posture and alignment and to help you achieve a speedy recovery and prevent reoccurrence of your symptoms.

.Will I be treated during my first physiotherapy consultation?

Yes. Our focus is on reducing your pain or discomfort as soon as possible.

Is Physiotherapy treatment appropriate for back and neck problems?

Yes. Chartered Physiotherapists are qualified to treat all spinal problems, whether using manipulations, mobilisation or massage. In fact a large percentage of our workload consists of neck and back problems.

What should I wear for treatment?

Dress comfortably in loose fitting clothes. The physiotherapist will need to see the affected body part. If your lower limb is the injured area, we will supply shorts, or you can bring your own pair to wear. For spinal pain it will be necessary to remove your top so we can check your posture and alignment as well as providing that all important hands-on treatment.

How long does a physiotherapy treatment take?

Treatment sessions last from 30mins to 1hr: 30mins depending upon the situation of the patient.

Do I need a GP referral?

GP referrals are not necessary to have physiotherapy. Bring in a copy of a referral letter or any X-Ray, MRI reports that you have so we can keep a copy in your chart for reference. If on assessment we deem your condition requires medical attention we will refer you on to an appropriate physician.

What can I expect when I receive treatment?

Via a thorough assessment, we aim to provide each patient with a diagnosis of their condition, an individual treatment plan with approximate duration and likely prognosis. We will discuss every stage with you and reassess at each treatment. The treatment effects will be monitored and adjusted if necessary to ensure that agreed and realistic outcomes can be achieved.

Do you know how many treatments I will need?

Each patient and each condition is different. Based on your assessment your Physiotherapist will discuss the expected number of treatments and how you can expect your symptoms to resolve. We will fully explain all options to you as progress is made. You will be reassessed on each visit to check your progress.

Will I be expected to do anything in between treatments?

Yes. We will always give advice on the management of conditions and appropriate exercises to do in between treatments to optimize the recovery process and of the “Do's and Don’ts” discussed during the session.

How do I pay you?

Payment must be made before each consultation. Receipts may be given either after each treatment session, or when your course of treatment is complete. Please note that in Total Physio we accept cash or cheques for your convenience.

Why would I need to see a Physiotherapist if I can self diagnose using the Internet?

Be very careful what you read on the web. Many of the medical sites that are prominently displayed are unregulated and inaccurate. You may find conditions with similar symptoms to your own, but an experienced clinician will be able to spot the red- flags or symptoms that need to be further investigated.

When should I come for Physiotherapy?

  • If you have suffered a sudden injury that leads to swelling, dysfunction and significant pain
  • If you have a gradual niggling ache that gets worse with exercise
  • If you have a niggling ache that eases as you exercise, only to come back once you have stopped your activity, or the next morning
  • If your pain has lasted longer than 1 week
  • If you have pain that restricts your normal activities of daily living
  • If you have pain that wakes you up from your sleep every night
  • If you have pain that is getting worse, causing numbness or pins and needles or limb weaknes

Do you need a doctor’s referral to see a physiotherapist?

  • No – you do not need a doctor’s referral to see a Physiotherapist. The only time you need a referral is if you want to claim the cost of your treatment through Workcover 

    What if I am running late or cannot make my appointment?

  • If you are running late then please call our clinic to let them know so the physiotherapist can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day. If you are unable to attend your appointment then we require at least 12 hours notice otherwise cancellation fee will be charged. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

    What should I wear to my first visit? Will I have to undress?

  • Comfortable clothing is recommended for your treatment sessions and we also provide gowns & towels whenever needed. This allows access to your injured area for effective assessment and treatment. Your modesty and privacy are extremely important to us and are fully protected at all times.

    I am injured and won’t be able to walk up stairs is there adequate provisions for the less mobile at your premises?

  • We are located on the first level of our building, there are no stairs needed to get to your treatment room. When in the North side of the shopping centre you can take any lift up to level 1 to access our service. If you are too immobile to attend the clinic please consider our home visit

    My relative cannot speak English, I would like to attend the treatment session with them in order to translate, is this ok?

  • Of course this is ok, we welcome the support of family members as this aids in the healing process. We have plenty of chairs in the treatment room for you to be able to sit comfortably whilst your relative is being treated.

    I’ve recently been to a Physio who had testimonials up on his site thinking that I would soon become one of those satisfied patients, but the Physio wasn’t successful in treating my problem, what should I look for in a Physio in future?

  • For a physiotherapist, advertising testimonials on a physiotherapy site or in any other medium is against the law. According to the Health Practitioner Regulation National Law Act 2009 a person should not advertise a regulated health service, or a business that provides a regulated health service, in a way that – uses testimonials or purported testimonials about the service or business.
  • If you find a Physiotherapist that advertises Testimonials you can complain to the Australian Health Practioner Regulation Agency at Testimonials from a health professional can be misleading and not directly relevant to your individual problem. Physiotherapists who do so are at risk of losing their registration, you should always seek personal physical diagnosis and treatment from a qualified Physiotherapist.

What is a Physiotherapist?

  • Physiotherapist is a primary health care professional dedicated to evaluating, restoring and enhancing physical function and independence. Physiotherapists are committed to promoting a healthy lifestyle and disease prevention.
  • Using highly-specialised knowledge of the muscles, tendons, ligaments and bones of your body along with a thorough understanding of how they all work together, physiotherapists use hands-on techniques to help you to reduce pain, move more easily, get stronger, breathe easier, prevent injury, and stay fit. Physiotherapists are also highly educated in cardiac, respiratory, and neurological rehabilitation.
  • Physiotherapists can practice without a doctor’s supervision or referral. Physio’s undertake related professional activities such as research, teaching, administration, and consultation.

When would you see a physio?

  • Anyone can benefit from physiotherapy, whether you are living with pain or a chronic illness, recovering from a stroke or cardiac event, dealing with workplace injury, or aching after a weekend of increased physical activity.
  • A physiotherapist can empower and help you take control of your health. A physiotherapist can provide you with the tools that will give you the freedom to function in your home or at your workplace, or while taking part in your favourite leisure activity.
  • Physiotherapists offer a range of services to people:
  • of all ages and all abilities
  • who have heart and lung disease, amputations, arthritic joints, and burns
  • who have experienced traumatic workplace, athletic injuries, or motor vehicle accident injuries
  • who have suffered stroke, brain injury, spinal cord and nerve injury
  • who have pre and post surgical needs, pregnancy needs
  • who experience ongoing pain
  • who want to prevent injury, disease, or illness
  • who want to function with greater ease.

What type of treatments will I receive?

  • At Total Body Physio our physiotherapists are experienced in massage, joint mobilisation, ultrasound, stretching and strengthening. Anytime your mobility and health are compromised your physiotherapist can help maximize your return to independent functioning.
  • Treatment may include use of physiotherapy modalities, manual therapy, exercise prescription, gait assessment and prescription of walking aids, and education (of what to expect and how to modify aggravating activities while you are healing). Prompt attention to injuries or conditions will speed healing, recovery, and return to your normal activities.

How long will each treatment take?

  • Your initial consultation will take approximately an hour to complete. The physiotherapist will ask you all the relevant questions pertaining to your injury and any history involved, from here the therapist will then do a full physical examination to determine the cause of the injury. Once the diagnosis is known the treatment plan will be explained. Follow-up appointments will be 30 minutes in length.

What do I need to bring to my appointment?

  • Please bring all relevant medical notes, x-ray reports, ACC details with you. Also if necessary please ensure you have comfortable clothing to change into ie tee shirt, shorts. We do have gowns and shorts available for your convenience. You may also bring a support person with you to any of your appointments.